PL
AQUAPARK REDA REGULATIONS
1. Aquapark Reda (hereinafter + Aquapark or Sports Facility) is a recreation and sports facility located in Reda at ul. Morska 5, owned by Aquapark Trójmiasto Reda sp. z o.o. (hereinafter + Company).
2. These Regulations define the general rules for using Aquapark Reda and constitute the basic Regulations of the Sports Facility under the law. Issues not covered by these Regulations are subject to separate regulations. Every person visiting the Sports Facility is obliged to get familiar with the Regulations mandatory within its premises and respect their provisions.
3. Persons staying within the premises of Aquapark are obliged to follow the instructions and orders of lifeguards on duty and other employees of the Company.
4. The Sports Facility is equipped with a video surveillance system with recording. Camera recordings may be used as grounds for holding persons who do not comply with the Regulations and instructions accountable. The Sports Facility management guarantees that the monitoring system fails to violate the personal rights and dignity of the Facility users. Access to monitoring footage is restricted to authorised persons only.
5. Persons staying within the premises of Aquapark are obliged to exercise due diligence in order to protect their own life and health and that of others, and in particular to:
a. get familiar with the Regulations mandatory at the Sports Facility and respect their provisions,
b. follow with information signs, including orders and prohibitions placed within the premises of the Sports Facility,
c. follow the instructions and audio signals of lifeguards and the Company employees, as well as announcements emitted through loudspeakers,
d. get familiar with and adapt their activity plans to their own skills, general fitness and health condition,
e. use equipment that is appropriate for the type of activity undertaken, technically sound and in line with its intended use and rules of use,
f. immediately inform the rescue services or the Company employees of any accidents, injuries and other incidents that may affect their own safety and that of others.
6. Detailed rules for the use of individual parts and equipment of the Sports Facility are specified in the Regulations posted at particular water attractions. Every person using the water attractions is obliged to get familiar with the provisions of these Regulations and respect them. The Company does not guarantee constant availability of attractions and equipment located within the Sports Facility, which does not affect the applicable price list. Visitors can obtain information about the possible unavailability of equipment/attractions at the ticket offices and at the information point. The visitor is not entitled to demand a refund, discounts or compensation claims in the event that any of the equipment/attractions is unavailable. The Company does not guarantee immediate access to attractions, equipment and services, including SPA treatments, sun loungers and pontoons, due to the limited number of people using the attractions.
Visitors must wait for their turn to use the attractions/facilities. Slides may only be used by the next visitor after the previous visitor has vacated the slide area or after an appropriate interval of time has elapsed. Before using the slide, the visitor should ensure that enough time has elapsed since the previous visitor used the slide for the next person to use the slide safely. The visitor must leave the slide exit area immediately after sliding down. Visitors who do not immediately leave the braking zone (exit) shall be responsible for any accidents resulting from such action.
The Company stipulates that during the days when school is not in session (weekends, public holidays, winter and summer holidays) visitors should expect a large number of people at the Sports Facility, and thus longer waiting times in queues for access to individual attractions or the inability to use them.
7. Persons staying within the Sports Facility acknowledge that amateur sports and water recreation, including the use of attractions such as: Multi Adventure, Ultra Speed, Blue Cosmo, Family Slide, SharkSlide, Pirate Ship, Wave Pool and other attractions, involves the risk of bodily injury, including scratches, cuts, bruises and damage to swimwear.
8. Persons staying within the Sports Facility are required to exercise particular caution when walking on surfaces that are wet or damp.
9. It is forbidden to leave children under the age of 13 and persons who are completely incapacitated unattended in the swimming pool halls.
10. Children under 3 years of age (3-year-olds) using the swimming pool must wear disposable swim diapers. Children under 3 years of age may visit the Sports Facility free of charge on the basis of a document confirming the child's age.
11. Children under 13 years of age and persons who are completely incapacitated may stay within the premises only under constant supervision of an adult carer. The adult carer bears full responsibility for the persons entrusted to their care, in particular for their safety and for any damage caused by the persons under their care. The adult carer pays for their stay at the swimming pool as per the valid price list.
12. The carer decides whether the person under his or her care may use a given attraction/device independently or in company, taking into account the applicable rules for using the attractions/devices. If the age of child is questionable, lifeguards or the Company employees have the right to verify the date of birth by requesting a photo ID. Lifeguards or the Company employees may check the height, weight and age of persons visiting the Sports Facility at the entrances to the attractions at any time, but such checks do not in any way exclude the obligation of constant care and supervision by an adult carer. For safety reasons, lifeguards or the Company employees are entitled to refuse access to a given attraction to children under 13 years of age and incapacitated persons if they are not accompanied by an adult carer, as well as to persons who, in their opinion, should not use a given attraction for other reasons.
13. The right to discounted admission and family tickets is specified in the swimming pool price list upon presentation of relevant documents with a photograph.
14. Organised groups are required to report to the information desk before entering the Sports Facility and agree on the terms and conditions related to visiting the Sports Facility and using water attractions. Organised groups are also subject to the organised groups’ regulations, available at the information desk.
15. The fee for visiting the Sports Facility is charged in advance as per the current price list and the duration of stay declared by the visitor. The actual stay is settled upon leaving the Sports Facility based on the current price list. The current opening hours of the Sports Facility and the price list are available on the Aquapark website or at the information desk.
16. The entrance to the swimming pool hall is possible only with a transponder (a data carrier in the form of a wristband, which each visitor receives at the entrance) activated by the cashier-receptionist for the amount corresponding to the service sold. The wristband should be attached to the wrist, and the entrance gate should be passed through immediately.
17. Once the transponder has been activated at the entrance gate by the visitor, it is not possible to change the duration of stay at the Sports Facility.
18. The transponder authorises the use of equipment and areas located within the Sports Facility, for which access has been purchased, and is subject to settlement and return at the swimming pool cash desk upon exit. The number of wristbands upon leaving the Sports Facility must be equal to the number of people leaving.
19. The acceptance of transponder means that the visitor agrees to respect all regulations and other orders issued to ensure safety in the Sports Facility, as well as the instructions of lifeguards and the Company employees.
20. The full amount due for the use of facilities and for any extended stay at the Sports Facility must be paid upon leaving the Sports Facility.
21. The duration of stay and related fees are calculated from the moment the wristband is activated at the entrance until the transponder memory is scanned by the cashier at the exit.
22. The purchase of this service entitles the visitors to a single entry to the swimming pool area. Passing through the exit gate is tantamount to finishing the use of this service.
23. Visitors will be allowed to enter the Sports Facility no later than 60 minutes before its closing time.
24. A fee will be charged for the loss, damage or misplacement of a transponder: green, orange, pink, black, navy blue, red and blue wristbands - PLN 200, yellow wristband - PLN 50. Any loss, damage or misplacement of a transponder should be reported immediately to the cashier. The visitor will also be required to pay the amount corresponding to the actual debt, which the staff can determine on the basis of a receipt presented by the visitor confirming the purchase of a ticket or other transponder from a group receipt. In the event of loss, misplacement or damage to the transponder, the work shift manager and security staff shall open the locker in the presence of the persons concerned. Items stored in the locker with the lost transponder may only be handed over to a person who, in the reasonable opinion of the staff, can prove that they are the owner of the items stored in the locker.
25. The Sports Facility management may temporarily limit access to the Aquapark due to the exceeded maximum number of visitors.
26. Before entering the changing rooms (in the changing room passageway), outdoor footwear must be changed into pool footwear (flip-flops, shower sandals, etc.), which the visitor is required to wear in the pool hall and throughout the Sports Facility. After visiting the Sports Facility and changing clothes, visitors must change from pool footwear to outdoor footwear after passing through the changing rooms. Visitors who use water footwear are required to put on such footwear only before entering the pool area in order to protect the pool area from dirt coming from toilets, showers, etc.
27. Changing into swimming attire takes place in the changing rooms.
28. Staying in or near the changing rooms is only permitted for the purpose of changing clothes.
29. Due to the changing rooms monitoring system, visitors should change in the designated cubicles. Visitors are required to check that they have not left any belongings behind before leaving the cubicles and changing rooms. If a locker has not been emptied after the Sports Facility has closed for the day, an authorised employee will open the locked locker and pass its contents to the information desk for safekeeping and entry into the lost property register.
30. The Aquapark has a special room with changing tables for people with small children. In order to get assistance, these persons are asked to report to the staff. Prams, wheelchairs and items that do not fit in the pool lockers should be left in the designated area. It is forbidden to bring prams into the wet area of the Sports Facility. Baby carriers/pram carrycots may be brought into the pool hall at the visitor's own risk.
31. Visitors using the swimming pool hall and SPA are required to place and store clothing, bags and other items brought into the Sports Facility in designated lockers in the changing rooms. Valuables should be deposited in deposit lockers before entering the changing rooms.
32. The Sports Facility management is not responsible for items left unattended on the premises.
33. Before leaving the changing room for the swimming pool area, visitors should check that the locker has been locked. The swimming pool management is not responsible for items left in open or improperly locked lockers, including money and valuables.
34. Before entering the swimming pool area, each visitor is required to thoroughly wash their entire body under the shower using appropriate cosmetics or cleaning products (also after using the toilet) and to disinfect their feet.
35. Only clean swimwear that meets hygiene and aesthetic requirements, without zips or other metal or plastic inserts that could pose a threat to the health or safety of the visitor or cause damage to the Aquapark's equipment, is permitted in the swimming pool area:
a) for women, one-piece or two-piece tight-fitting swimwear
b) for men, swimming trunks or swimming shorts.
The following are not considered swimwear:
a) underwear (including boxer shorts, bras, sports bras);
b) sports shorts and T-shirts;
c) clothing (shorts, T-shirts, leggings, sets, children's bodysuits, etc.);
d) scarves, pareos, etc.;
In the interests of good manners and safety, topless sunbathing is prohibited, except in the Sauna Zone.
36. The depths in each zone are indicated on information boards on the walls of the swimming pools or in their vicinity.
37. The following visitors are prohibited from entering the Sports Facility:
1) with medical contraindications, suffering from diseases that may be dangerous to other visitors, including infectious diseases, and with plasters and bandages;
2) whose behaviour indicates that they are intoxicated, doped or under the influence of drugs, psychotropic substances or other intoxicants;
3) who violate public order, moral principles or pose a risk to themselves or others;
4) behave aggressively.
38. Disabled persons using the swimming pools and travelling in wheelchairs are required to transfer to a pool wheelchair in the rooms prepared for them.
39. Lifeguards are persons wearing yellow T-shirts with the word RATOWNIK (LIFEGUARD) and red shorts, while management staff wear white T-shirts.
40. The rescue service management centre is located on the left side of the entrance from the changing rooms to the swimming pool hall. People in need of immediate assistance or carers looking for children are requested to go to this point immediately. Any damage, discomfort, hazards, breakdowns, collisions or accidents, etc. noticed by visitors should be reported immediately to the Sports Facility staff.
41. The following audible signals are in force in the swimming pool area:
a. voice message broadcast by the DSO (Audible Warning Signal) - a call for all visitors to immediately leave the area and follow further instructions from lifeguards or the Sports Facility administration;
b. signals given by whistle by the lifeguards:
- two short whistles – warning
- one long whistle (2-3 seconds) – rescue operation
- 3 short whistles – end of rescue operation
42. Use of water attractions is at the users' own risk. Persons with unstable health, including those with cardiovascular, respiratory, neurological or skin diseases, pregnant women and persons in the period of recovery should use the attractions and equipment with particular caution, after consulting a doctor. The Company recommends particular caution when using dynamic-type equipment. The user of attraction, or in the case of a child or a person who is completely incapacitated, their adult carer, makes an independent decision to use a given attraction based on their abilities, health, current physical condition, age, height, weight, mental state, as well as any limitations, hazards or risks resulting from the above. Restrictions on the use of attractions related to health or safety are not intended to discriminate against any visitor. Discriminatory attitudes and behaviour will not be tolerated at the Sports Facility. Any discrimination based on race, nationality, ethnic origin, language, religion, social status, beliefs, gender, sexual orientation, age, disability, etc. or based on any other criterion, the purpose or effect of which is to violate or restrict the exercise or enjoyment of human rights and fundamental freedoms on an equal basis with others, is prohibited. The use of certain attractions, facilities and services (e.g. Aquaspinner, catering services, SPA treatments) requires an additional fee in accordance with the current price list.
43. All swimming pools and water attractions, including the children's paddling pool, are supervised by the rescue service. In the paddling pool, children are under the direct and constant supervision of their carers.
44.The areas of Sports Facility and water attractions may be temporarily closed or seasonally closed due to adverse weather conditions, safety issues, repairs or renovations. They are marked with a prohibition sign, and their use is prohibited at that time. The catering point is open at times other than the Sports Facility opening hours.
45. In order to ensure hygiene and safety for visitors within the Sports Facility, it is forbidden to:
1) enter the water against the lifeguards' orders, in the absence of lifeguards on duty and during rescue operations,
2) be in a state indicating intoxication or under the influence of intoxicating substances,
3) bring in and consume intoxicating substances and alcoholic beverages, with the exception of alcoholic beverages purchased within the Sports Facility; intoxicated, underage, aggressive or vulgar persons will be refused alcohol within the Sports Facility,
4) use clothing and items that are visibly dirty or that may react chemically with water,
5) enter the water in areas marked "only for swimmers" if you cannot swim,
6) dive or jump into the water without the consent or against the lifeguard’s ban,
7) bring in glass containers, cans, sharp tools, weapons and other dangerous objects,
8) run, push or throw others into the water, shout or behave in a manner that threatens your own safety or that of other visitors at the Sports Facility,
9) cause false alarms,
10) throw any objects into the water,
11) perform gymnastic exercises at the entry ladders and handrails
12) enter and exit the pools outside the designated areas (ladders, stairs),
13) enter rescue stations and use rescue equipment outside of emergency situations,
14) litter or pollute the premises and pool basins,
15) use soap and chemicals in the pool halls,
16) damage the Sports Facility devices and equipment,
17) move movable equipment without the consent of lifeguards or staff,
18) use mobile phones in changing rooms and showers,
19) bring in musical and sound equipment,
20) smoke tobacco or electronic cigarettes,
21) chew gum and consume food in the pool hall, changing rooms and showers; with the exception of the wet bar and the designated area around the bar;
22) leave flip-flops in communication areas and pool overflow areas,
23) bring in animals, vehicles (roller skates, bicycles, skateboards, prams) and objects that hinder communication in the Sports Facility,
24) climb on the walls surrounding the pool, sculptures, balustrades, flower beds, rocks, track ropes and other structural elements and devices not intended for this purpose,
25) relieve oneself in places other than toilets,
26) visitors are required to exercise particular caution when moving around the Sports Facility. Visitors with mobility difficulties are required to inform the Sports Facility staff of this fact before entering the Sports Facility,
27) use the attractions and equipment in a manner that endangers themselves or others, including sliding down the slide, changing positions during the descent, stopping and standing up on the slide, climb the slide against the flow, stand inside the slide, push each other on the starting platform, push/force other people to slide, use the attractions during technical breaks, as well as in the event of a lack of water inside the slide.
28) allow persons visiting the Sports Facility to engage in any behaviour that is socially considered indecent or offensive, discriminatory, vulgar, or causing embarrassment or discomfort to others; in particular, behaviour that may be considered indecent within the meaning of the Code of Petty Offences is prohibited. Any such behaviour by other persons should be immediately reported to the Company employees, who are authorised to call the police to clarify the circumstances of the incident.
46. Lounging is permitted in designated areas of the swimming pool hall. It is forbidden to place sun loungers and chairs in the swimming pools or within 2 metres of them. Visitors should not occupy a sun lounger when they are not using it (e.g. it is not possible to reserve a sun lounger by leaving a towel or other items on it). Visitors are required to remove their belongings from the sun lounger when they are no longer using it. If a visitor leaves their belongings on a sun lounger and is not actually using it, the staff have the right to remove the visitor’s belongings and place it elsewhere near the sun lounger.
47. Visitors wearing glasses and contact lenses wear them at their own risk. Persons wearing prescription glasses in the swimming pool area must fasten them in such a way that they cannot fall off.
48. Hair dryers and other electrical equipment may only be used in the dry area of Sports Facility.
49. The use of cameras and video cameras within the Sports Facility is permitted for private purposes only.
50. Entry to the Sports Facility constitutes consent to free recording, use and dissemination on various media of the image of person visiting the Aquapark's services for marketing (in particular on social media), promotional and informational purposes, to the extent provided for by law. Any person who does not consent to the recording, use and distribution of their image should clearly inform the staff of this fact before entering the Sports Facility.
51. Bringing and using your own sports and recreational equipment within the Sports Facility is only permitted with the consent of an Aquapark employee.
52. Persons present within the Sports Facility who violate public order, good manners, including the use of vulgar language, pose a threat to other visitors in the Sports Facility, as well as persons who do not comply with these Regulations and the recommendations of security services or the Company employees may be removed from the Sports Facility without the possibility of requesting a refund for tickets, regardless of whether the matter is referred to criminal and civil proceedings.
53. Persons who destroy or damage the equipment or devices of the Sports Facility shall bear full legal and material responsibility for the damage caused. For the destruction or damage of the Aquapark's equipment, the Company shall charge a fee corresponding to the costs of repair or replacement of the damaged property. In the event of water or premises contamination, you may be charged, for example, for the costs of cleaning or replacing the water. Each visitor is liable for damage caused by their own fault or culpable negligence, in particular damage resulting from improper use, contamination or damage to equipment located in the Sports Facility. In addition, each visitor is liable for damage caused to other persons through their own fault. In the event of water contamination by a visitor, in particular by causing a so-called faecal incident, the visitor will be charged with the necessary costs associated with the need to carry out appropriate water tests, cleaning the pool basin, replacing it and any additional costs related to taking the pool basin out of use, including the value of the Company's lost profit from ticket sales.
54. Items found within the Sports Facility should be handed over to the staff. The staff will store the items for 7 days from the date of their discovery. The staff will return the found items after they have been identified by their owner. After prior contact with the information desk, it is possible to send the items at the owner's expense.
55. It is forbidden to conduct any commercial activity within the Sports Facility without the permission of the management, in particular commercial, marketing and service activities, including the distribution of leaflets, the sale of goods, the offering and rendering services, and private swimming lessons against payment. In the case of entities that do not comply with this provision, the Company is entitled to remove the entity or its advertising materials from the Sports Facility and to charge the entity a fee for the unauthorised use of advertising space.
56. Comments and requests should be submitted at the information desk and by email to info@aquaparkreda.pl and bok@aquaparkreda.pl.
57. Other issues not covered by these Regulations shall be governed by the general provisions of law and the Sports Facility management.
58. Aquapark Reda shall not bear responsibility for any events resulting from failure to comply with these Regulations.
59. The Company shall not be liable for any damage resulting from:
– failure to comply with these Regulations, the regulations mandatory within the Sports Facility and the instructions of the Company employees, lifeguards, as well as information boards, etc. located at the
Sports Facility,
– force majeure, equipment failure or technical interruptions resulting from causes beyond the Company's control,
– leaving personal belongings unattended in places not designated for this purpose.
60. Visitors bear full responsibility for their behaviour within the Sports Facility and for any damage caused by persons under their care.
61 The Operator shall not be liable for events resulting from the Visitor's state of health, in particular in the case of concealed contraindications to the use of water equipment and attractions.
62. The controller of personal data is Aquapark Trójmiasto Reda sp. z o.o. The legal grounds for the processing of personal data are provided for in Article 6(1)(b) of the General Data Protection Regulation (GDPR) - processing is necessary for the performance of a contract (provision of services). Persons whose data is processed have the right to access, correct and delete it, object to its processing and request its transfer to another data controller, as well as the right to lodge a complaint with the supervisory authority – the President of the Personal Data Protection Office. The data will be processed for the period necessary to perform the service. The controller of personal data can be contacted by telephone on 58 382 35 00 or by e-mail: info@aquaparkreda.pl
63. Each visitor has the right to lodge a written complaint. The complaint must contain the complainant's exact personal details (i.e. first name, surname, address with postcode and e-mail address) and the reason for the complaint, together with the justification for the complaint and proof of purchase. Complaints may be submitted by sending an email to: bok@aquaparkreda.pl or info@aquaparkreda.pl The visitor submitting the complaint will be notified of the final decision within 14 days from the date of receipt of the complaint by email sent to the email address provided in the complaint form.
64. If any provision of these Terms and Conditions is found invalid by law, the remaining provisions shall remain in force.
EMERGENCY NUMBERS:
112 Emergency Telephone Number – Emergency Notification Centre
999 Ambulance Service
998 Fire Brigade
997 Police
APPROVED ON: 01.02.2026
MANAGEMENT BOARD OF AQUAPARK TRÓJMIASTO REDA SP. Z O.O.